Privacy Policy

Ram Rattan · Last updated 12 October 2026

This Privacy Policy explains how Ram Rattan Group (“we”, “us”) handles your personal information when you use the Ram Rattan mobile app and related services (the “Service”). The Service lets verified buyers track their plots, valuations, documents and construction updates, and contact our team.

Information we collect

We collect only what we need to run the Service:

• Phone number — to create your account and verify it with a one-time password (OTP).
• Name and KYC status — to identify you as the registered owner of a plot.
• Support and chat messages — the content you send to our team or the in-app assistant.
• Plot, payment and document records — the property records associated with your account, which we hold on your behalf.
• Household and referral information — links to authorized family members, referral claims and related visit outcomes.
• Site visits and gate entry — visitor names and phone numbers, visit times, vehicle details and party size when a visit is booked or checked in.
• Notification and security records — device push tokens, delivery status, access permissions and limited activity/error records used to operate and protect the Service.

We do not track you across other apps or websites, we do not serve advertising, and we do not sell your personal information.

How we use your information

• To authenticate you and keep your account secure.
• To show your portfolio, valuations, documents and construction updates.
• To respond to your support requests and answer your questions.
• To meet our legal, tax and regulatory obligations.

How your data is stored

Your data is stored on managed cloud infrastructure (Supabase and Vercel) and is protected by access controls for your account, authorized household members and permitted staff. All traffic between the app and our servers is encrypted in transit (HTTPS). Documents downloaded to your device are stored with file protection and are removed when you sign out.

The Service is not end-to-end encrypted. Authorized backend services can process records and original documents. A downloaded or exported copy cannot be erased remotely after it has been saved by a recipient.

Service providers and optional features

Supabase provides database, identity and file storage; Vercel runs our web application and APIs. Message Central VerifyNow receives your phone number to deliver and verify login codes. Infrastructure for the main application is configured in Mumbai; other providers may process information in other locations under their applicable terms.

When you use the AI assistant, your message and relevant conversation history are sent to Anthropic to generate a reply. Do not submit passwords, OTPs or confidential documents to the assistant. Signed-in chat history is stored for the conversation; guest history is supplied by your app without creating a guest chat record in our database.

If you allow notifications, Apple APNs or Google Firebase Cloud Messaging receives a device token and the notification content. Notifications may appear on your lock screen. You can change permission in device settings.

Mapbox supplies mapping services. Project, news and estate construction galleries are public marketing content. They are not a private channel for personal information or owner documents. Authorized household members may see shared property records. Staff access is governed by their assigned role and permissions.

Cookies & local storage

We use the storage needed to run the Service: a sign-in token to keep you logged in and your display preferences (such as light or dark mode). We do not use advertising cookies and we do not track you across other sites or apps — so no cookie-consent banner is shown.

Data retention & account deletion

You can delete your account at any time from Profile → Delete account in the app. Account deletion removes access and processes the account data according to the deletion workflow. Your plot, payment and document records are legal property records that Ram Rattan Group is required to retain for compliance, and are kept only for that purpose.

Operational records and backups may persist for their configured retention period. We retain information needed for service, security and applicable legal requirements. Contact us for the retention treatment of a particular record or a deletion request; deleting an account does not recall copies already exported or shared outside the Service.

Your rights

You may request access to, correction of, or deletion of your personal information. You can action deletion yourself in the app, or contact us using the details below.

Children

The Service is intended for adults purchasing property and is not directed at children under 13.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above.

Contact us

Ram Rattan Group
WhatsApp / Phone: +91 99108 88324
Sector 54, Gurugram, Haryana, India